Jakarta. The state-run pawnbroker Pegadaian reported Saturday that it had recorded a positive performance for its gold bank services this year.

The journey started with the company securing a permit to conduct bullion business activities at the Financial Services Authority (OJK). According to Pegadaian’s press release the OJK letter was coded No. S-325/PL.02/2024. This also made Pegadaian the country’s first financial services institution to obtain such a permit.

Pegadaian's Gold Bank Services offer a range of products, including Gold Deposits, Gold Working Capital Loans (PMK Emas), Corporate Gold Custody Services, and Gold Trading. To date, Pegadaian's Gold Bank Services have served over 4 million customers.

Pegadaian also boasts 22.7 tons of gold under management as of Aug. 8, 2025. Its Gold Deposits -- the company’s flagship gold banking service -- recorded transactions of 1.36 tons. Pegadaian's Gold Savings product recorded a balance of 13.8 tons. The company said that this performance reflected how people highly trust Pegadaian's products and services, particularly in gold investment.

Pegadaian’s President Director Damar Latri Setiawan attributed the success to the company’s consistency, innovation, and professional human capital, not to mention its 124 years of experience of serving millions of Indonesians.

"For over a century, Pegadaian has been a financial solution for the public, while also embracing innovation and transformation to keep pace with the times,” Damar was quoted as saying in a press statement.

“Pegadaian now offers Gold Banking Services, supported by more than 5,000 professional certified gold appraisers and analysts, and a Gemology Laboratory that offers gold and gemstone authenticity testing and certification, conducted by internationally certified testers," Damar said.

Pegadaian also has international-standard gold vaults and the support of its subsidiary Galeri 24, which operates in the gold retail and manufacturing sectors. Pegadaian also lets its customers make physical gold deposits across its 13 outlets in Greater Jakarta and Balikpapan. This feature allows customers to convert their physical gold bullion holdings into a Gold Savings account, making it more convenient, secure, and easily monitored through a digital app.

Pegadaian aims to improve Indonesians’ financial inclusion particularly in terms of gold investments.

Pegadaian has over 4,000 outlets, 600 Ultra Micro Service Center (SenyuM) in partnership with state-owned bank BRI. There is also the Pegadaian digital app that allows people to access safe, innovative, and trusted gold-based financial solutions.