Jakarta. Amazon Web Services (AWS), the cloud computing arm of Amazon, suffered a major technical outage that disrupted several globally popular online platforms, including Snapchat, Canva, Coinbase, and Paypal. The outage, primarily affecting the US-EAST-1 region, caused widespread service interruptions across e-commerce, entertainment, and financial platforms.

According to AWS’s official status page, the issue began late Sunday night Pacific Time when engineers detected increased error rates and latencies across multiple services. The root cause was later identified as a Domain Name System (DNS) resolution failure affecting the DynamoDB database service in the US-EAST-1 region.

By early Monday morning, AWS reported “significant signs of recovery,” though some services continued experiencing delays or throttling. “The underlying DNS issue has been fully mitigated, and most AWS service operations are succeeding normally now,” the company said in an update at 3:35 a.m. PDT or 5:35 p.m. Jakarta time. “Some requests may still be throttled while we work toward full resolution.”

The outage temporarily affected several high-traffic platforms reliant on AWS’s cloud infrastructure. Among those impacted were Amazon.com, Canva, Alexa, Perplexity, Roblox, Epic Games Store, Snapchat, and Duolingo. Streaming and media platforms such as  Apple TV and Amazon Prime Video were also hit, along with financial and productivity services including Venmo and Paypal.

Data from Downdetector, a real-time outage monitoring platform, showed a surge in user complaints beginning early Monday, with more than 5,000 reports from Snapchat users alone. Reports also spiked for other major apps such as Canva, Roblox, and Duolingo.

AWS, which powers vast portions of the internet through its cloud infrastructure, serves as the backbone for thousands of digital services and businesses globally. Outages in its core regions, particularly US-EAST-1, based in Northern Virginia,  often trigger failures across dependent systems worldwide.

The incident disrupted not only application front ends but also backend services such as authentication, data storage, and serverless computing platforms like AWS Lambda. “While most operations are recovered, requests to launch new EC2 instances in the US-EAST-1 region are still experiencing increased error rates,” AWS said in its latest update.

Though services are largely back online, AWS warned that some customers might continue facing intermittent issues or delays as systems process backlogged requests. The company said it continues to monitor stability and will provide further updates as recovery efforts progress.

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