Jakarta. The Financial Services Authority (OJK) has officially classified bank accounts with no deposits, withdrawals, or balance checks for more than 1,800 days -- roughly five years -- as dormant accounts.

The provision is outlined in OJK Regulation No. 24 of 2025 on Account Management in Commercial Banks, issued to standardize and strengthen governance practices related to account management across the banking sector.

“With the enforcement of this regulation, account management must be carried out with strong governance to ensure customer protection and prevent fraud or misuse,” OJK Chief Executive for Banking Supervision Dian Ediana Rae said in a press release on Thursday.

Dian explained that the regulation requires banks to implement clear policies, procedures, and oversight mechanisms in managing accounts. Banks must also ensure that customers have convenient access to reactivate or close accounts through various channels, including physical branch networks and digital services.

Three Account Classifications
Under the new regulation, OJK divides customer accounts into three main categories:

• Active accounts: accounts with deposits, withdrawals, or balance checks.
• Inactive accounts: accounts with no such activity for more than 360 days.
• Dormant accounts: accounts with no such activity for more than 1,800 days -- or around five years.

The classification system is expected to provide clarity on handling rarely used accounts while improving monitoring by banks and regulators.

“Standardizing account management is expected to reduce discrepancies in treatment across banks, provide certainty of rights and obligations for customers, and enhance the transparency of banking services,” Dian said.

Dian did not elaborate on the consequences or procedures that will follow once an account is designated dormant under the new regulation.

The policy comes after public debate earlier this year when the Financial Transaction Reports and Analysis Center (PPATK) temporarily froze transactions linked to millions of inactive accounts as a preventive measure against misuse -- including potential money laundering and illicit account trading.

The move drew widespread attention due to the absence of a clear definition on how long an account must be inactive before being considered dormant. The new OJK regulation is positioned to close that gap and unify standards across the sector.

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